Cancellations, Refunds & Returns

The Consumer Protection (Distance Selling) Regulations.

Made to measure products, such as Blinds and Curtains, are excluded from the legislation.

We do not accept returns of made to measure goods.

The 14-day cancellation rights also, do not apply.

The 14-day return period applies only to blinds which are not made to measure, and it is made at the customer’s expense.

We feature goods from different manufacturers, so operating parts and fittings may vary

Please use the instructions delivered with the blinds.

If you need further clarifications about technical details, please contact us before placing your order.

We operate a “Live Chat” system so you can ask us your questions.

Expert Advice

In the How To section you will find information and pictures to understand how to Measure and Fit  your Blinds.

Of a particular help is the How To Measure Bay Windows in our How To section including a step by step photo tutorial.

You can also download a PDF version of the tutorial to print off and keep with you whilst measuring.

There are also many pages that go through the Pros and Cons of the different Blinds, as well as there features.

Ask us your questions, where possible include a photo, they say a 1000 words. We also have a twitter feed that covers some of our inspiration ideas and top tips @DBlindsCurtains.

FREE Sample Service

We always advice that you get a Sample of your prospective Blinds or Curtains.

That why we also offer a FREE Sample Service so you can get a real sample of the Material in order to see it in the room it will be positioned.

Do ensure you observe the fabric in different light and at times of the day as this can alter the appearance.

3 Year Guarantee

All of our Made to Measure Blinds and Curtains come with a 3 Year Guarantee and are delivered Direct from the Manufacturer. Our products are made by respected manufacturers that we have been dealing with for over 6 years and are of excellent quality and value.

 

Returns Address
Direct Blinds and Curtains Limited
19A Swan Lane
Guildford
Surrey
GU1 4EQ